Terms of service
Last updated: September 30, 2026
Overview
This website and store are operated under the Kinadra brand by herReserve LLC.
Throughout these Terms of Service, the terms "Kinadra," "we," "us," and "our" refer to herReserve LLC and the Kinadra store, as applicable.
Kinadra offers this website, including the information, tools, products, and services available through it, conditioned upon your acceptance of these Terms of Service and the policies referenced in them.
Our online store is powered by Shopify.
By visiting our website, purchasing from us, or otherwise using our services, you agree to these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, you should not use our website or services.
1. Eligibility and Account Information
You represent that you are at least the age of majority in your jurisdiction of residence or that you otherwise have legal authority to enter into these Terms.
When making a purchase, you agree to provide current, complete, and accurate contact, billing, shipping, and payment information.
You are responsible for protecting any account credentials associated with your use of our website.
2. Products
We make reasonable efforts to display and describe our products accurately.
However, product colors, appearance, packaging, specifications, or other characteristics may appear differently depending on your device or may change from time to time.
We reserve the right to modify or discontinue products, change product descriptions, and limit quantities where permitted by law.
3. Health and Wellness Information
Kinadra may sell products intended to support comfort, recovery, mobility, or general wellness.
Unless expressly stated otherwise, information presented on our website is provided for general educational and informational purposes and should not be considered individualized medical advice.
Results from products may vary from person to person.
You should follow all product instructions, warnings, and contraindications provided with your product.
If you have a medical condition, injury, are pregnant, use an implanted medical device, or have questions regarding whether a product is appropriate for you, consult an appropriate healthcare professional before use.
Do not delay or disregard professional medical advice because of information found on our website.
4. Orders
Submitting an order constitutes an offer to purchase.
We reserve the right to accept, reject, cancel, or limit an order where permitted by law, including in circumstances involving suspected fraud, pricing errors, product availability, or payment issues.
An order is not considered accepted until payment has been successfully processed and we have confirmed the order.
If we cancel an order after payment has been collected, we will refund the applicable amount.
5. Pricing and Payment
Prices and promotions may change without notice.
Unless otherwise stated, applicable taxes, shipping charges, customs fees, duties, and similar charges may be added during checkout.
You represent that you are authorized to use the payment method submitted with your order.
6. Returns and Refunds
Returns, refunds, and exchanges are governed by our Refund & Return Policy, which is incorporated into these Terms by reference.
7. Shipping
Shipping and delivery are governed by our Shipping Policy.
Delivery estimates are not guarantees, and delays may occur because of circumstances outside our reasonable control.
8. Intellectual Property
The Kinadra website and its content, including text, graphics, logos, images, product photographs, video, audio, page designs, and other materials, are owned by or licensed to Kinadra/herReserve LLC unless otherwise indicated.
You may use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, publish, sell, exploit, or create derivative works from our protected materials without permission except where permitted by law.
9. Third-Party Services and Links
Our website may contain services, tools, integrations, or links provided by third parties.
We are not responsible for the content, security, availability, products, policies, or practices of unaffiliated third parties.
Your interaction with third-party services may be governed by separate terms and privacy policies.
10. Shopify
Our online store is powered by Shopify.
Purchases made through Kinadra are transactions between you and Kinadra/herReserve LLC, not Shopify.
Shopify may process information and provide technology used to operate the store, but Shopify is not the seller of Kinadra products.
Your existing Shopify template contains this same basic allocation of responsibility between the merchant and Shopify. Pasted markdown
11. Reviews and User Content
If you submit reviews, photographs, comments, suggestions, testimonials, or other content to us, you represent that you have the right to provide that material.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt that content in connection with operating and marketing our business, subject to applicable law.
You may not submit content that is unlawful, fraudulent, defamatory, infringing, threatening, or malicious.
12. Errors and Inaccuracies
Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to pricing, descriptions, availability, promotions, shipping, or other matters.
We may correct errors and update information where permitted by law.
13. Prohibited Uses
You may not use our website:
- For unlawful purposes
- To violate the rights of others
- To infringe intellectual-property rights
- To transmit malware or malicious code
- To attempt unauthorized access to our systems
- To conduct fraudulent transactions
- To scrape or harvest personal information unlawfully
- To interfere with the security or operation of the website
- To impersonate another person or entity
- To send spam or other unauthorized communications
14. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and services are provided on an "as is" and "as available" basis.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
We do not guarantee uninterrupted or error-free website operation or that every product will produce identical results for every individual.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Kinadra, herReserve LLC, and their respective owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of our website or products.
Nothing in these Terms limits liability where such limitation is prohibited by law.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless herReserve LLC, Kinadra, and their representatives from third-party claims resulting from your material violation of these Terms, violation of applicable law, or infringement of another person's rights.
17. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
18. Entire Agreement
These Terms, together with our policies referenced herein, constitute the agreement governing your use of our website and services, except where additional terms expressly apply.
19. Governing Law
These Terms and any dispute relating to them will be governed by applicable laws of the State of California and the United States, without limiting any mandatory consumer protections available to you under the laws of your place of residence.
20. Changes to These Terms
We may update these Terms from time to time.
The current version will be posted on this page and identified by its "Last updated" date.
Where required by applicable law, we will provide appropriate notice of material changes.
21. Contact Information
Questions about these Terms should be sent to:
Kinadra
Operated by herReserve LLC
2537 Benvenue Avenue
Berkeley, California, United States